Tampere Filharmonia
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Refunds and Reimbursements

From this page you can find instructions for applying for reimbursement or ticket compensation for our cancelled concerts in the 2020–2021 season.

The validity of all compensation certificates issued in 2020 has been automatically extended to December 31st 2021. No further customer action is needed for extending the validity.

Instructions for Single Ticket Buyers

Single ticket buyers can choose from the following options:

  1. Gift Certificate Compensation: You can exchange your ticket for a gift certificate that can be used for all Tampere Philharmonic concerts and is valid for one year of the issuing date.
  2. Changing your ticket for another concert: You can swap your ticket for another upcoming concert once ticket sales can continue. The ticket change request must be made by August 31st 2021.
  3. Refund: You can apply for a full refund of the concert ticket price at the Tampere Hall Ticket Office or Lippu.fi.

Reimbursement requests must be made by the following deadlines:

  • Fall 2020 concerts: by January 31st 2021.
  • January 15th 2021 concert: by February 28th 2021.
  • February 5th 2021 concert: by March 15th 2021.
  • Concerts between February 12th and February 28th: by April 30th 2021. 
  • Concerts in March to May: by August 31st 2021.

1. Gift Certificate Compensation for Single Ticket

You can exchange your concert ticket for a gift certificate:

The following information is required for gift certificate compensation: Seat marked in ticket, ticket number, your contact information

Gift certificates can be used at Tampere Hall Ticket Office, Culture Shop Aplodi and Lippupiste service points. All certificates are valid for one year starting from issue date.

2. Changing Your Ticket for Another Concert

You can swap your ticket for another Tampere Philharmonic concert once ticket sales can continue in August 2021.

3. Refund for Single Tickets

You can apply for a refund:

  • at the Tampere Hall Ticket Office. Refunds only on bank cards, no cash refunds.
  • at the Lippupiste website lippu.fi/palautus. Please provide the ticket number when applying for refund.
    • Service or delivery fees will not be refunded.
    • Lippupiste charges a refund service fee of 4,5 € per ticket if the ticket price does not already include a service fee.

Instructions for Season Pass Holders

Reimbursements for cancelled subscriber series concerts in Spring 2021 are issued by the Tampere Hall Ticket Office.

 

Group Ticket Buyers

Group Ticket holders must contact the Tampere Hall group sales department at ryhmamyynti@tampere-talo.fi.

 

 

 

When will I be receiving my reimbursement/refund?

Lippu.fi and the Tampere Hall Ticket Office process reimbursement requests in order of arrival. Because of the large amount of cancellations the processing times are currently six to eight weeks. We ask for your patience and understanding due to the situation.